Terms & Conditions

Please read these terms carefully before booking a stay or buying a gift voucher.

1. About us

This website, tigahotel.com, is operated by Tiga Costa Rica ("Tiga", "we", "us", "our"), which runs Tiga Boutique Hotel, Spa & Restaurant at Mile Marker 170, National Route 34, Bahía, Osa, Puntarenas, Costa Rica. By making a booking, buying a gift voucher or using this website you agree to these Terms & Conditions.

2. Services we offer

We provide hotel accommodation (eight King Suites, maximum two guests per suite), spa treatments, hair salon services, food and beverage, and gift vouchers that can be used for these services.

3. Prices and currency

• All prices are shown and charged in United States dollars (USD).
• Room rates are per suite, per night. Costa Rican Value Added Tax (IVA) of 13% is added to accommodation at checkout and shown before you pay.
• Prices may change at any time, but the price confirmed at the time of booking will not change for that booking.

4. Bookings and payment

• Deposit: a deposit of 50% of the total stay (including taxes) is charged when you book.
• Balance: the remaining 50% is payable on arrival at the hotel by card or cash.
• Online payments are processed securely by Stripe. We do not see or store your full card details.
• A booking is confirmed only when the deposit has been received and you have received our written confirmation by email.
• The person making the booking must be at least 18 years old and is responsible for all guests in the booking.

5. Delivery of services

• Accommodation: provided on the dates booked. Check-in is from 3:00 PM; check-out is until 11:00 AM.
• Booking confirmation: Stripe emails your payment receipt immediately; our team emails your booking confirmation within 24 hours.
• Gift vouchers: delivered by email as a digital voucher with a unique code within 24 hours of payment.
• Spa, salon and restaurant: provided at the hotel at the time reserved.

6. Cancellations, changes and refunds

Cancellations, date changes, no-shows and refunds are governed by our Cancellation & Refund Policy, which forms part of these terms.

7. Gift vouchers

• Vouchers are valid for 12 months from the date of purchase and can be used for accommodation, spa, salon and restaurant services at Tiga.
• Vouchers cannot be exchanged for cash and are subject to availability when booking.
• Lost vouchers can be reissued on proof of purchase.

8. Guest conduct and property

• Guests must respect other guests, staff and the property. We may end a stay without refund in case of serious misconduct, illegal activity or danger to others.
• Guests are responsible for damage they cause to the suite or hotel property beyond normal wear.
• Smoking is not permitted inside the suites.
• Valid photo identification or passport is required at check-in.

9. Chargebacks and disputes

If you have a problem with a charge, please contact us first at tigacostarica@gmail.com so we can resolve it quickly. We respond to all payment queries within 2 business days.

10. Liability

We take reasonable care to provide the services described. We are not liable for losses caused by events outside our reasonable control, including severe weather, natural disasters, road closures, power or utility outages, or government restrictions. Our total liability for any booking is limited to the amount paid for that booking, except where the law does not allow this limit.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Governing law

These terms are governed by the laws of the Republic of Costa Rica. Nothing in these terms limits any rights you have under consumer protection law in your country of residence.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.

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